Shipping policy
1、 Order processing time
Spot orders will be picked, packaged, and shipped within 3-5 working days after successful payment.
Pre sale/customized products are subject to the shipping time indicated on the product details page.
Orders placed during statutory holidays (such as Spring Festival and National Day) will be postponed to post holiday processing, and we will provide advance notice on the announcement or product page.
If the goods are not shipped within 72 hours after payment and you urgently need them, please contact customer service at [customer service email/online customer service portal].
2、 Delivery range
International delivery: Supports a list of countries/regions, such as the United States, Canada, and multiple European countries. Please refer to the optional delivery address on the settlement page for specific details.
3、 Delivery Method and Timeframe
Delivery Method
Applicable regions Overseas estimated delivery time Remarks
International standard mail overseas [7-21] working days may be extended due to customs impact
International express delivery overseas [8-15] working days [DHL/FedEx/UPS]
The above time limit is calculated from the date of shipment, excluding order processing time, and delays caused by force majeure such as weather, customs, holidays, etc. are not subject to this limit.
4： Freight Description
Overseas freight charges [billed by region]
The shipping fee is automatically calculated on the settlement page based on the actual weight, volume, and delivery address.
International orders may incur tariffs, import value-added taxes, or other taxes, which shall be borne by the consignee/us, as detailed in Section 5.
5、 Customs duties and import taxes
The customs duties, import taxes, etc. of international orders shall be determined by the destination customs in accordance with the law.
If the consignee is responsible, please make the payment to the local customs before signing for the goods; If there is a return, the relevant tax and fee losses shall be borne by the consignee.
We are not responsible for the inspection, detention, or tax determination of the destination country's customs.
6、 Order tracking
After shipment, the logistics tracking number will be sent via email/SMS/internal notification, and you can check the progress on the order page/logistics provider's official website.
If there are no logistics updates within 7 days after shipment, please contact customer service for assistance in verifying.
7、 Delay, out of stock, and inability to deliver
In case of delays caused by warehouse explosions, natural disasters, traffic control, etc., we will announce and notify you as soon as possible. You can choose to wait or cancel the order for a refund.
If the product is out of stock or discontinued during transportation, we will notify you and process a full refund, and the shipping fee will be handled according to the actual situation.
If the return is due to incorrect shipping address, unreachable phone number, or refusal, the buyer shall bear the round-trip shipping cost; Re shipment requires additional shipping fees.
8、 Regarding returns, exchanges, and after-sales service
Products that comply with the Consumer Rights Protection Law are eligible for a 30 day no reason return policy (excluding customized, fresh, and close fitting categories as stated on the product page).
Please refer to the "Return and Exchange Policy/Service Terms" page for detailed arrangements of return and exchange logistics.
The product was damaged during transportation. Please contact customer service within 48 hours after signing for it with a photo for assistance.
9、 Contact Us
If you have any questions about this logistics policy, please contact:
Customer service email:【 gildvoxe@163.com 】
Online customer service: [Entrance/Working hours]
Customer service hotline: [+8615067893020]